Terms and Conditions

Lifetime Warranty, Routine Servicing and Further Assistance

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you purchase DB Auto Care online or by telephone, without in-person discussions with DB Auto Care or the Provider, the Consumer Contracts Regulations will be applicable. You have the right to terminate the package within fourteen days of whichever is later of:

The day after the start date in your plan schedule
Handover of the vehicle to you by DB Automotive BRTN LTD

If you cancel within the above timeframe, you will receive a refund of any monies you paid to the provider.

If you wish to cancel DB Auto Care, please refer to section 11E.

1. IMPORTANT CONTACT INFORMATION

Maintenance checks, repair requests, and service appointments:

Telephone: 0113 487 1111

Email: [email protected]

Important: Do not contract any repairs without obtaining authority from DB Auto Care first.

2. OVERVIEW OF LIFETIME WARRANTY AND ROUTINE SERVICING

This Agreement sets out the complete terms of your Lifetime Warranty, Routine Servicing and further assistance benefits. Please read it through entirely as it provides vital information.

This Agreement elaborates on the benefits DB Auto Care provides, your responsibilities, the Agreement limits, and how and when you can and cannot request repairs. After reading the terms, if you feel this Agreement is not appropriate for you, please see Section 11E for your options.

This Agreement is not regulated by the Financial Conduct Authority (FCA), and it is not an insurance contract. It is an arrangement that provides ongoing routine servicing, maintenance inspections, repairs and assistance.

This is a contract between you and the provider.

All our literature, including this document, is available in large print, audio and a customised description to meet your accessibility requirements. We will be pleased to provide you with a copy on request, and you can call us on 0113 487 1111.

3. DEFINED TERMS

Administrator: The Administrator of this Agreement is DB Auto Care, Unit 9, Hudswell Road, Leeds, LS10 1AG

The provider has appointed the Administrator as your first point of contact. The provider reserves the right to elect an alternative Administrator at any point and will inform you in writing before such a change.

Agreement: Our Agreement with you regarding your Lifetime Warranty and Routine Servicing and Additional Assistance benefits, which comprises these terms and conditions and your plan schedule.

DB Auto Care: A trading style of DB Automotive BRTN LTD BRTN Limited - Unit 9 Hudswell Road, Leeds, LS10 1AG.

Direct Debit Administrator: We collect payment from your bank account by Direct Debit. Our appointed Direct Debit Administrator is GoCardless - Sutton Yard, Goswell Rd, London EC1V 7EN.

The provider reserves the right to vary the Direct Debit Administrator at any time and will inform you in writing before such a change.

Direct Debit Payment: This is the monthly payment amount in the Direct Debit schedule. It is to be paid each month through Direct Debit by you.

Maintenance Agent: The national network of third-party service centres/repairers that the provider authorises to provide the services in Section 5A and Section 5B.

Maintenance Year definition:

The first year begins on the start date, ending on the day before the start date anniversary.
For successive years, a year begins on the anniversary of the start date, ending on the day preceding the next start date anniversary.

Plan Schedule: The document that we provide you contains your details, your vehicle details, and the start date of your plan. We base your plan schedule on the information you provided to us when you purchased your vehicle.

Provider/We/Our/Us/DB Automotive BRTN LTD: The Provider is DB Auto Care a trading style of DB Automotive BRTN LTD BRTN LTD

Vehicle: This is the motor vehicle in the plan schedule.

Vehicle age: Starts from the date first registered with DVLA.

You, Your: The vehicle's legal owner or registered keeper as named on the plan schedule.

4. ELIGIBILITY

Your vehicle must:

Be built to UK manufacturer specifications and not modified after the start date.
Not be used for hire or reward, motor rally, motor racing, speed or duration tests, off-road use track days, competition, or any practice for these events, whether timed or untimed, or commercial use and professional instruction.
Not be operated in a public service capacity, e.g. within the police force, fire service or military.

5. BENEFITS

A. Lifetime Warranty (Maintenance Inspection and Repair)

B. Routine Servicing

C. Extra Assistance

Please note: Your cover under Section 5A will reduce in certain circumstances. For details of this reduction, see Section 6.

These benefits are detailed hereunder:

A. Lifetime Warranty (Maintenance Inspection and Repair)

What We Provide:

Maintenance Inspection

One maintenance inspection before DB Automotive BRTN LTD hands over your vehicle.
Carried out annually afterwards by the Maintenance Agent.

The inspections comprise of the below:

General

Vehicle service history, next service due date, and MOT due date.

Engine housing

Check the oil, coolant, and fluid levels, identify any leaks, and check the condition of the alternator, belts, and battery.

Brakes Check

Survey the front and rear brake pads and brake discs (checking millimetre measurement), the parking brake, and the brake fluid levels and state.

Wheels/Tyres

Check the condition of all tyres, including the spare, the inflation kit (where applicable) and the wheel alignment.

Coolant

Test condition and levels of antifreeze.

Lights, electrics and heating

Test the condition of internal and external lights, wipers and washers, the horn, control messages, warning lights, heating systems, air conditioning operation, interior electrics, safety, and seatbelts.

External

Test the engine for any smoke or noise, check the locking system, clutch and transmission operation, inspect the brake operation, and check the condition of all mirrors and glass.

Underside

Test the exhaust system and catalytic converter, steering and suspension, check for visible fluid leaks, check the condition of the driveshaft; joints, gaiters and mountings, the condition of the wheel bearing; hub, wear and noise, and examine the condition of the cables, pipes, and hoses.

Maintenance Repair

Your plan schedule details the repair limit, covering parts and labour costs for repairs to maintain your vehicle's upkeep if a covered part suffers a failure to perform its function.

Other than parts excluded explicitly under Section 9, this Agreement covers all mechanical and electrical parts. For parts at the end of their ordinary working lives because of age, usage or failure due to neglect, the provider has no liability.

What we will do:

If your vehicle's component(s) fails to perform its regular function, the repair limit specified in the Plan Schedule enables the provider to pay for replacement parts and labour within this limit. Under this Agreement, any repair or replacement must be through the provider's maintenance agents or repairers, and this is where your vehicle should be taken. You must present the plan schedule and confirm you have followed the servicing requirements detailed in Section 7 before repairs can be made.

Please note: this Agreement covers the replacement of drive belts, filters, lubricants, antifreeze and fluids required because of the failure of a covered part. If a component failure causes damage to another component, we will replace or repair it, as long as both parts are covered. This excludes any cosmetic damage.

The Administrator can appoint an independent engineer to examine your vehicle before repairing or replacing part(s). At its discretion, the Administrator may elect to agree on a value for your vehicle with you where the parts and labour cost exceeds the market value of your vehicle when it fails. The same applies where the parts needed for repair are no longer available.

B. Routine Servicing

Under this Agreement, your benefits include routine servicing. The maintenance agent will carry out this servicing every 12,000 miles maximum or within each maintenance year (whichever comes first).

Services include labour, parts and fluid as detailed in the service specification contained in Schedule 1.
Services do not include parts such as fuel filters, pollen filters or spark plugs. Should these or any other items be part of your vehicle manufacturer's servicing schedule, you must replace them at your own expense.

We determine the number of maintenance services included in the annual mileage provided by you at the time of purchase. If your yearly mileage is:

a. 12,000 miles or less, we will provide you with one service every 12 months.

b. Between 12,001 and 16,000 miles, we will provide you with one service every nine months.

c. Between 16,001 and 20,000 miles, we will provide you with one service every seven months.

If there is a change to your annual mileage after the start date, you can:

a. Contact us to make supplementary payments and/or amend your Direct Debit payment amount to reflect the reduced or additional service requirements to have your vehicle serviced under this Agreement; or

b. Arrange and pay (at your own cost) to carry out any required additional servicing at a VAT-registered garage of your choice (which may or may not be a maintenance agent) outside this Agreement.

6. ORIGINATION, DURATION AND REDUCTION TO COVER

This Agreement originates from the start date on your plan schedule. It will continue for the vehicle's life as long as you continue to pay each monthly Direct Debit payment when due. This is also subject to observance of these terms and conditions, specifically the requirements in Section 7.

Your Direct Debit will be fixed for the first 35 instalments. At least 30 days before collecting the 35th instalment, we will notify you in writing of your renewal quote. At renewal, your Direct Debit payment may be subject to an increase or decrease. If you decide not to renew, you may cancel this Agreement at any time, according to Section 11E. Unless you contact us to stop the renewal, your Direct Debit payment will automatically renew at the quoted amount.

Reduction to Cover

Once your vehicle is ten years old, or the odometer reading exceeds 100,000 miles, whichever occurs first, if you have complied with Section 7 since the start date:

we will reduce the maximum repair limit to £1,000.
the cover under Section 5A will reduce to the following components only:
- Engine: Rocker assembly, valve guides and springs (excluding decokes and burnt valves), cylinder head (excluding porosity, cracks, and the head gasket), cylinder bores, camshaft and cam followers, head bolts, inlet and exhaust valves, pushrods, con rods and bearings, gudgeon pins, chains and associated parts, timing gears, oil pump, pistons and rings, crankshaft and bearings, bushes and oil cooler.
- Timing belts: Provided you have proof that the manufacturer's replacement recommendations have been complied with, and they are free from contamination.
- Turbo (factory fitted only): Failures due to carbonisation are not covered, including but not limited to the wastegate actuator or Variable Nozzle Turbine (VNT).
- Gearbox:
  - Manual: All internal failures of gears, shafts, selectors, bearings, synchromesh hubs, speedometer drive and overdrive units (if fitted).
  - Automatics: All internal failures of gears, shafts, oil pump, bushes, clutches, brake bands, bearings, governors, servos, solenoids, torque converter, drive plate, valve block, computer governor, modulator valve, speedometer drive.
  - Continuous Variable Transmissions CVT/CTX: Any internal malfunctions of clutches, reduction gears, planetary gears, thrust link drives, shafts, variable pulleys, bushes, bearings and solenoids.
- Drive system (front/rear): Crown wheel and pinion, driveshafts, bearings, planet gears, bevel gears, constant velocity joints and 4-wheel drive units.
- Brakes: Master cylinder.
- Steering: Manual rack and pinion, manual steering column, steering box, idler box.
- Electrics: Alternator, starter motor, coil and horn unit.
- Cooling system: Water pump.
- Casings: Cylinder block, gearbox and axle, transfer box where a failure of one of the included parts has caused damage to them.

On reduction, you must still comply with the Customer Requirements.

7. CUSTOMER REQUIREMENTS

To preserve coverage under this Agreement, you must:

1. Pay each Direct Debit payment as it falls due.

2. Submit your vehicle for service during the Maintenance Year.

3. Service your vehicle within 12,000 miles.

4. Follow the maintenance requirements.

If you do not follow the maintenance requirements, your impact your coverage under this Agreement. This may include required repairs this Agreement does not cover.

(1) Payment Requirements

For this Agreement and its benefits to continue, you must adhere to the Direct Debit schedule. We reserve the right to interrupt or cease benefits in Section 5 if we do not receive payment on time. This Agreement will terminate if we do not receive the missed payment within 30 days from its due date.

The due Direct Debit payments have been calculated using current rates of VAT. If the VAT rate changes, the Direct Debit payments may be adjusted to mirror the new rate of VAT. We will notify any adjustment in writing at least 30 days before collecting the new amount. If you decide to end this Agreement because of the adjustment, you may cancel this Agreement at any time, according to Section 11E. Your payment will automatically change to the amount as notified, and you agree to pay the adjusted costs unless you contact us to terminate this Agreement.

The Direct Debit Administrator is permitted to collect the Direct Debit Payments and acts as the agent for DB Auto Care for collecting the Direct Debit payments. We reserve the right to alter the appointed Direct Debit Administrator at any time and will write to inform you beforehand.

(2) Service Requirements

You must have a service carried out by the maintenance agent in each maintenance year or within 12,000 miles if sooner.

(3) Manufacturer's Service Requirements

Your vehicle's manufacturer will have stated a recommended service schedule, which you can find in the vehicle's service book.

If the manufacturer's servicing periods vary from every 12,000 miles, you may follow the manufacturer's mileage intervals. However, you must submit your vehicle to us at least once per maintenance year for a service. If the manufacturer's intervals mean you require more services than those detailed in 5B, you can contact us to amend your Direct Debit to include these. Alternatively, you are free to acquire any necessary additional services yourself outside of this Agreement at a VAT-registered garage of your choice (which may or may not be a maintenance agent).

You must retain all invoices and receipts.

During the Agreement, the provider may request details of the service history at any time.

(4) Maintenance Requirements

You must ensure the timing belt is changed per the manufacturer's advice.

You must maintain any additional components as detailed in your vehicle service book that the Routine Servicing benefit does not include. This Agreement does not cover such additional routine service items, and you must replace them at your own cost.

8. TERMINATION

This Agreement will end on any of the following occurring:

If you terminate this Agreement at any time under Section 11E.
If you do not comply with the payment schedule.
On the sale or transfer of your vehicle, if you do not transfer this Agreement.
When your vehicle is scrapped or written off. You are required to contact us to inform us this has happened so this Agreement can be terminated.

9. EXCLUSIONS

The following are excluded from this Agreement:

General:
- All bodywork, handles and hinges, brightwork, paint, glass (including front & rear heated screens & elements), weather-strips, interior/exterior trim, seals, gaskets, sheet metal, sunroof guides, seats (including all internal electrical/mechanical components) wheels and tyres, wheel alignment/tracking/balancing, adjustments, carpets, seat belts, wiper arms/blades/washer jets, and any oil leaks.
- Components subject to manufacturer's servicing requirements or periodic repair, including plugs/glow plugs, pollen filters, fuel filters and electrical leads. Parts specified in the routine servicing benefit in 5B will be provided as described in the service specification set out in Schedule 1 of this Agreement.
- Any accessory or item not in the manufacturer's original specifications.
Working materials: Unless a covered part fails and supplies such as filters, oils and antifreeze are required as a direct result.
Contaminated Fuel: The cleaning of fuel lines, filters, carburettors and pumps/nozzles.
Failures due to carbonisation are not covered. This exclusion includes, but is not limited to, the Variable Nozzle Turbine (VNT) or wastegate actuator or any other component of the turbo. An exception applies when your vehicle is under ten years old, and the odometer reading is under 100,000 miles. For any turbo repair request, foreign object damage is not covered.
Clutch: If the failure is because the clutch has reached the end of its typical working life due to mileage, usage, age, or it burns out.
Brakes: Pads, discs/drums, linings/shoes, hoses and lines.
Electrical Accessories: Bulbs, LED, High-Intensity Discharge (HID), batteries, fuses, lamps/lenses, wiring harness, wiring terminals and reconnecting of disrupted electrical connections and portable satellite navigation systems.
Miscellaneous: Air conditioning recharging, exhaust system, fuel tank and fuel lines, foreign object damage, water ingress, corrosion, ECU reflashes/upgrades, auxiliary drive belts, brackets, mountings, tappings, supports, fixings and fastening devices, seizure, metal pipes, rubber hoses or plastic pipes and unions, core plugs, bushes, decokes, and airbags.

The Agreement's Lifetime Warranty (Maintenance Inspection and Repairs) benefit does not cover repairs in these circumstances:

Contravention of the requirements in section 7.
Any lack of routine and proper use or care, including the incorrect use of fuel or oil which causes failure of parts or breakdown.
Any failure of parts or breakdown due to ignoring the vehicle manufacturer's recommendations for additional parts/fluid as detailed in the service book and not covered by Section 5B.
Any loss or damage caused by omission or negligence by you (or any user of the vehicle).
Limited servicing.
Faults present at purchase.
Water ingress, flooding, fire, frost, freezing, snow, ice, collision, or corrosion.
The failure or breakdown of a component under any supplier or manufacturer warranty.
Any failure of parts that have reached the end of their typical operating lifespan because of age, usage, or mileage (as confirmed by an independent assessor).
Any parts which were replaced as part of another job, but did not actually fail to carry out their normal function, including but not limited to timing belts.
MOT failures due to exhaust emissions.
The cost of repairing components is not covered under the Agreement.
Any failures resulting from carbon build-up, except when your vehicle is under ten years old, and the odometer reading is under 100,000 miles.
Losses that occur as a result of a covered component failing (examples include, but are not limited to: costs associated with a disrupted journey, prepaid Agreement, cost of alternative transportation, inconvenience, accommodation or transportation, or loss of earnings).
The natural deterioration of your vehicle's functioning due to mileage and age. This includes, but is not limited to, the gradual increase in the oil consumption due to normal operating functions or the gradual loss of engine compression requiring the repair of valves or rings.
Existing or design faults: parts subject to recall by the manufacturer, parts that fail as a result of inherent design faults, parts that require modification or replacement as recommended by the manufacturer, or pre-existing defects from before the Agreement.
Dismantling: unless we accept the repair request, we will not pay to strip down any parts to determine the reason for the failure or breakdown.
Accidental damage: any costs relating to losses normally included under a road risk insurance policy or losses resulting from a vehicular accident.
If a covered component fails and damages another covered component, this is excluded if it is reasonable for us to conclude your failure to take preventative steps or to notify us after the initial failure of a component caused further damage. For example, continuing to drive the vehicle with a defective part.
Any loss occurring from excluded parts.
Improperly fitted components (outside of this Agreement).
Alterations: Any modifications from the manufacturer's original specification made to the vehicle after the start date that causes failure or damage to parts.

Vehicle use:

This Agreement is not effective for vehicles used for hire or reward, motor rally, motor racing, speed or duration tests, off-road use track days, competition, or any practice for these events, whether timed or untimed, or commercial use and professional instruction. Similarly, vehicles used for fire or military service and the police force are excluded.

10. REPORTING THE FAILURE OF A COVERED COMPONENT

How to organise repairs:

DO NOT keep driving your vehicle. Use may aggravate the problem and cause further damage, for which we will not be liable.
Contact the Administrator to arrange to take the vehicle to the maintenance agent or repairer.
You must report any actual or potential fault to us within seven days of the incident occurring.
Your responsibility is to ensure that the maintenance agent/repairer calls us before any work starts.
DO NOT proceed with repairs until the Administrator has authorised the request.
The repairer must telephone the Administrator on 01134871111 or email [email protected] and get the repair request authority number.
The Administrator will need the:
- Contract holder's name
- Registration and Agreement number
- Nature of maintenance or repair
- Current mileage
- Service history
- Total charge
You must receive the authority number before any repair is completed.

The Administrator may:

allow repairs straight away
call around for other quotes
appoint another repairer
investigate the repair request further
insist on using factor or pattern parts, exchange or re-manufactured units
appoint an independent assessor to examine your vehicle

In line with Autodata's most recent recommended repair times, the Administrator will assess repair times.

(Autodata is a third-party publisher and supplier of technical data for automotive specialists.)

The total value of the repair work carried out during this Agreement period is restricted to the repair limit in your schedule. At its discretion, the Administrator may elect to agree on a value for your vehicle with you where the parts and labour cost exceeds the market value of your vehicle when it fails.

The same applies where the parts required for repair are no longer obtainable. Only you can authorise the cost of investigation work, and you will remain responsible for meeting that cost if this Agreement does not cover the repair.

The Administrator will handle repair requests, and we reserve the right to have your vehicle inspected by an independent engineer before any work is carried out.

At any time during this Agreement, we may require you to provide details of the registered keeper and copies of the V5C (the vehicle's "logbook").

All invoices must be billed to Repair and Maintenance Plans Limited. Any parts removed from your vehicle as part of the repair (to be replaced by new parts) will become the provider's property.

You must allow us access to examine your vehicle at any time. If you request a repair, we have the right to:

a. photograph and examine your vehicle;

b. acquire an expert assessment, the result of which will be binding on all parties;

c. nominate another maintenance agent/repairer.

If the assessor cannot inspect the vehicle for any reason, following us making specific arrangements for inspection, we reserve the right not to provide the repair.

11. GENERAL

Additional Information

A. Transfer: This Agreement may be transferred to the next owner of your vehicle within 14 days of the vehicle sale by calling the Administrator on 01134871111 0947 270 to request a Transfer of Ownership. The fee for transfer is £25, including VAT and is payable by you. You can only make a transfer if you sell the vehicle to an individual or company. If you sell to an individual or company that is a motor trader or dealer, this will terminate the Agreement (see Section 8 for details).

B. Telephone calls: Any call pertaining to your Agreement may be monitored and/or recorded as part of training and quality assurance procedures.

C. Misinformation: You or anyone acting on your behalf must answer all questions honestly and to the best of your/their knowledge when applying for this Agreement or submitting a request.

Failure to do so may affect invalidate your Agreement, service provisions, or payment of your repair.

D. Governing Law: The law of England and Wales governs this Agreement.

E. Cancellation

You may terminate this Agreement whenever.
If you wish to cancel, you must inform us of your decision. Contact us on 01134871111, or email us at [email protected]
If you terminate this Agreement within 14 days ("Cancellation Period"), from whichever is the later of:
- the day after the start date in your plan schedule or
- handover of the vehicle to you by DB Automotive BRTN LTD
- This Agreement will be regarded as if it never existed. We will refund (by bank transfer to the same bank account from which you have made payment) any payment you have paid to us within 14 days, starting on the day after which you inform us you wish to terminate this Agreement.
You can cancel this Agreement after the Cancellation Period (using the contact details above), but you will not be eligible for any refund. If you want to cancel after the Cancellation Period, you must contact us using our contact information above. This Agreement and your benefits set out in Section 5 will cease at the end of the day before your next payment is due. If we cannot prevent your next Direct Debit payment from being collected after you have given notice to cancel this Agreement, we will refund the payment to the same bank account from which you made your Direct Debit payments. This refund will be within 28 days of the Direct Debit payment being received.

12. COMPLAINTS

If you want to make a complaint concerning this Agreement, you should contact Customer Care using one of the following contact details in the first instance:

Address: DB Automotive BRTN LTD, Unit 9 Hudswell Road, Leeds, LS10 1SG
Email:[email protected]
Telephone: 0113 487 1111

None of the above impacts any right to legal action.

13. DATA PROTECTION

Data Protection Act 2018. For the Data Protection Act 2018, the Data Controller concerning the information you supply is DB Automotive BRTN LTD. The Data Processor is the Administrator who may share the information provided with organisations who are the Administrator's business partners, suppliers or agents, for customer services, order fulfilment and financial and account administration. The Administrator will not transfer any information you provide to any country outside of the United Kingdom or European Economic Area without firstly obtaining DB Automotive BRTN LTD's consent. When you have given DB Automotive BRTN LTD information about another person, you confirm they have authorised you to act for them, consent to the processing, use their data as described in this notice, and receive any data protection notice on their behalf. You have the right to ask for a copy of your information (for which DB Automotive BRTN LTD or the Administrator may charge a small fee according to the legislation) and correct any inaccuracies. DB Automotive BRTN LTD or the Administrator may monitor and/or record telephone calls for staff training and security to improve services provided.